3.1 The “KissanDirect” Assurance of Vitality
In agriculture, quality is measured in life. Our “Quality Covenant” ensures that every seed packet and every bottle of nutrient meets the highest standards of vitality. Because our catalog includes biological materials, we maintain a strict “Controlled-Chain” return policy to prevent the cross-contamination of seeds and the degradation of chemicals.
3.2 The “Tamper-Proof” Verification
- Sealed Returns: For “Change of Mind,” we offer a 7-day window provided the factory seal of the seed packet or fertilizer bottle is unbroken and untouched.
- Strict Non-Returnables: Once a seed packet is opened or a liquid nutrient seal is broken, the item is strictly non-returnable due to the risk of moisture exposure or contamination.
3.3 The Functional/Biological Failure Protocol
- Germination Failure: If a batch of seeds fails to meet the stated germination rate under documented standard conditions, we provide a 100% Free Replacement of equal value.
- The 48-Hour Inspection Window: Any physical damage to tools or leaking chemical containers must be reported via WhatsApp within 48 hours of delivery with photographic/video evidence of the unboxing.
- Refund Logic: Refunds are only issued if a replacement for a defective/expired batch is unavailable. We prioritize “Re-Sowing” by ensuring you have the working supplies you need for the season.